Raiseuptee Order Exchange, Cancellation, Return & Refund Policy

Thank you for shopping at Raiseuptee! Please carefully review our policies regarding order exchanges, cancellations, returns, and refunds.

EXCHANGE AN ORDER

We understand that sometimes you may need to make changes to your order. However, to ensure accuracy and efficiency, we have the following policy for exchanges:

  • No Exchanges for Incorrect Selections: When placing your order, you will be prompted to confirm all details, including the item’s size, design, quantity, and shipping address. As a result, we do not accept exchanges for orders placed with incorrect selections of items, sizes, designs, addresses, or any other customer-specified details. Please double-check your order carefully before finalizing your purchase.

CANCEL AN ORDER

If you need to cancel your order, please note the following timeframe and fee:

  • Cancellation Window: You may cancel your order within 6 hours of placing it.
  • Cancellation After 6 Hours: If you contact us after this 6-hour window, your order may have already been processed and sent to our warehouse for shipping, and cancellation may no longer be possible.
  • Cancellation Fee: A cancellation fee of 10% of your total order value will be applied to all successful cancellations.
  • How to Cancel: To request an order cancellation, please contact us as soon as possible at [email address removed].

RETURN & REFUND POLICY

Our return and refund policy is valid for 30 days from the date your order is delivered. After this 30-day period, your order will be considered accepted, and we will not be able to process any returns or refunds.

Eligible Cases for Returns and Refunds:

We accept returns and will process full refunds in the following circumstances:

  • The product arrives damaged.
  • The product arrives shattered.
  • The product design is significantly different from what you ordered.
  • The product size is significantly different from what you ordered.
  • The product material is significantly different from what you ordered.
  • The wrong product was shipped to you.
  • The product does not match its original description.

Conditions for Returned Items:

To be eligible for a return and refund, the returned item(s) must NOT meet the following conditions:

  • The item(s) have been worn or washed.
  • The item(s) have been modified in any way by the customer.
  • The item(s) are defective from the original condition due to customer negligence (unless the defect was our fault).
  • The item(s) are missing their original tags.
  • The item(s) have minor, easily repairable flaws such as redundant thread.
  • The item(s) must be returned in their original condition and original packaging.

Proof of Order for Refund Claim:

To process a return and refund, you will need to provide one or more of the following as proof of your order:

  • The shipping label/receipt.
  • Your proof of purchase.
  • Evidence of defective items (e.g., photos, videos).
  • Email screenshots of order confirmations or communications from us.

Steps for Requesting a Return and Refund:

  1. Email your refund inquiry to [email address removed] along with the required documentation.
  2. Our customer support team will respond within 2–3 business days with the return address and further instructions.
  3. Carefully package your item(s) and send your return package using a traceable carrier.
  4. Send your return tracking number or a picture of the return receipt to our customer support email.
  5. Depending on your specific situation, additional instructions may be provided.

Important Notes on Returns:

  • Do NOT automatically return packages without confirmation via email. We are not liable for lost returns sent without our prior authorization.
  • No refunds will be issued if we do not receive the return package. Please ensure you obtain and share the tracking number.

Cost of Return Shipping:

Please note that customers are responsible for paying the cost of return shipping, which will not be included in the refunded amount.

Time for Refund Processing:

Refund processing can take up to 2 business days from the time we receive your returned package. Once we receive your return, we will send you a confirmation email and proceed with a full refund of your order, including the original shipping fee you paid.

Delayed Refunds:

If you haven’t received your refund yet:

  1. Double-check your bank account.
  2. Contact your credit card company, as it may take some time for your refund to be officially posted. Depending on your card issuer’s policy, you should receive your funds within 10 to 15 days from the date the refund was issued.
  3. If you have completed these steps and still haven’t received your refund, please contact us immediately at [email address removed]. Please allow 2–3 business days for our response.

Thank you for your understanding and cooperation.

Sincerely,

Customer Service Department

(*) IMPORTANT NOTES:

  • Our return and refund policy is valid for 30 days from the completion of the delivery process. Beyond this timeframe, the order will be considered accepted, and no refunds or returns may be processed.
  • Items can be returned within 30 days of delivery without any additional fees, except for the cost of return shipping.
  • We are not responsible for packages that are damaged or lost during return shipping, and no refunds will be issued in such cases.
  • Customers must contact our Support Team in advance for all returns and refunds. We are not liable for any unqualified Refund & Return Requests or lost item(s) during the return process.