Return Policy

At raiseuptee, we want you to be fully satisfied with your purchase. If you’re not, we’re here to help with an easy and hassle-free return process.

30-Day Free Return Policy

We offer a 30-day satisfaction guarantee or your money back! You can return items under the following conditions:

  1. Eligibility:
    • Items must be unworn, unwashed, unused, and in the original condition as received.
    • Items must be returned in their original packaging.
    • Proof of purchase (receipt) is required.
  2. Defective Products:
    • If the item is defective, you may need to provide detailed photographs before returning.
  3. Refund Process:
    • Refunds (excluding shipping fees and discounts) will be processed within 9 business days after we confirm that the returned item meets our return criteria.
    • Refunds are issued to the original payment method.
  4. Rejected Returns:
    • If returned items are used or in unsellable condition, the return will be rejected, and no refund will be issued.

How to Return

  • For Defective Items:
    • Prepaid return labels can be downloaded or printed.
  • For Customer Remorse:
    • Prepaid labels will be provided in the package.
  • Returns are free of charge for both defective items and customer remorse.

General Guidelines

  • Returns must be initiated within 30 days of purchase.
  • Items returned must be in new condition.
  • No restocking fees apply.

Refund & Exchange Policy

  • Made-to-Order Items:
    • All items are custom-made and non-returnable unless defective.
    • Defective items will be replaced with identical products of the same size.
  • Washed Items:
    • Returns or exchanges for laundered items are not accepted.
  • Damaged or Faulty Items:
    • Faulty items (e.g., unraveled seams or holes) will be replaced or refunded.
    • Proof of damage (e.g., photographs) is required within 3 days of delivery.
  • Incorrect Address or Order Changes:
    • Orders with incorrect shipping information cannot be refunded or changed after shipment.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or contact your credit card company (posting times may vary).
  2. Contact your bank as processing times can cause delays.
  3. If you still have not received your refund, email us at [email protected]

Clearance & Final Sale Items

  • Only regular-priced items are eligible for refunds.
  • Clearance or sale items cannot be refunded unless they are defective.

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the item wasn’t marked as a gift, the refund will be issued to the gift giver.

Shipping

  • Address Accuracy:
    • Please ensure the shipping address is accurate when placing your order. Returned orders due to incorrect addresses will require reshipping at the customer’s expense.
  • Non-Refundable Shipping Costs:
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
  • Delivery Timeframes:
    • Delivery times for replacements or exchanges may vary based on your location.
    • Late deliveries cannot be used as a reason for refunds.

Exceptions

  • Coupons:
    • Coupons can only be applied to new orders and cannot be retroactively applied to previous purchases.
  • Force Majeure:
    • Refunds are not available for delays caused by events outside our control (e.g., natural disasters, strikes).

Contact Us United States: 102 Victoria Ln, Aptos, California 95003 United States

Email: [email protected]

Mon – Sat: 9AM-5PM EST

Phone :(816) 539-7772