Order Exchange

We apologize, but we do not offer support for exchanges. It’s essential to carefully confirm all details, including size, design, quantity, and shipping address when placing an order. Consequently, we cannot accept returns or exchanges for orders with incorrect selections.

However, you have the option to cancel your order within 6 hours of placing it. If you choose to cancel within this timeframe, you may proceed to place a new order with the correct items. If you have any questions or concerns about the order process, please feel free to contact us. We are dedicated to ensuring your satisfaction with your purchase.

Order Cancellation

Orders can only be canceled within 6 hours of placement. If you contact us after this period, your order may have already been forwarded to the warehouse for processing and shipping. Please note that a cancellation fee of 10% of your total order value will be applied. To cancel your order, please reach out to us at support@Raiseuptee.com.

Return & Refund Policy

For delivered orders, our return policy is valid for 30 days from the completion of the delivery process. After this period, the order will be considered accepted, and no reimbursements will be provided.

We accept returns and offer refunds in the following cases:

• The product arrives damaged.
• The product arrives shattered.
• The product design differs from the one you ordered.
• The product size differs from your order.
• The product material differs from your order.
• The product received is incorrect.
• The product differs from the original description.

To be eligible for a refund, returned items must not meet the following conditions:

• The items have been worn or washed.
• The items have been modified.
• The items are defective, except when the condition is our fault.
• The items do not have their original tags.
• The items have minor redundant threads that can be easily repaired.
• The items must be returned in their original condition and packaging.

To claim a refund, you need to provide the following documentation:

• The shipping label/receipt.
• Proof of purchase.
• Evidence of defective items.
• Email screenshots previously sent to you.

To request a return and refund, please email [email protected] with the required documentation. Our Customer Service Department will respond to your refund inquiry within 2-3 business days. Please await our confirmation before returning the package. Ship the package to:

120 Victoria Ln, Aptos, California 95003 United States.

Customers are responsible for the return shipping cost, which is not included in the reimbursement amount. Refund processing may take up to 14 business days from the time we receive your return. Once the package is received, you will be notified via email, and a full refund, including the shipping fee, will be processed.

If you haven’t received your refund, please check your bank account and contact your credit card company. Refunds may take some time to be officially posted, typically within 10 to 15 days from the date of issuance. If you still haven’t received your refund or have any concerns, please promptly contact us at [email protected]. We will respond within 2-3 business days.

Important Notes:

• Our return policy is valid for 30 days from the completion of the delivery process. Beyond this period, the order will be considered accepted, and no reimbursements will be issued.
• Items can be returned or exchanged within 30 days of delivery, with no sub-fees except for the return shipping cost.
• We are not responsible for any damage or loss occurring during the return shipping process, and no refunds will be issued in such cases.
• Please contact our Support Team ahead of time for any refund and return inquiries to ensure proper handling and avoid any issues during the return process.